• If you change your mind/selected the incorrect size, we offer store credits provided that the item(s) are in the post within 7 days and it is in original condition (unworn with original tags still attached).

• Any items purchased during a flash SALE (Example: Afterpay day sale, Black Friday, Boxing day sale), purchased from the a sale tab or an automatic discount code at checkout are final and cannot be returned.

No returns will be attended to via Instagram or Facebook.

If the item you purchase has a major manufacturing fault & deemed unwearable, you are entitled to the following: 

• A replacement of the item
• OR a full refund of the item if we cannot repair or replace it for you
• A minor fault can be repaired/Fixed. It cannot be returned for a store credit.

Will be dispatched once they arrive at Ziggy and the Sun. The pre-order time frame is specified in the product description when purchased - please keep in mind this is subject to change.All items ordered together will be held and shipped together once the pre-ordered item arrives. If you require items that are not on pre-order to be shipped earlier please place separate orders.Please take care when processing your order. If you wish to cancel your pre order, A 50% cancellation fee will be taken out of the refund.

Please note that shipping times during sale periods may take longer to be dispatched. Please allow for this when purchasing.

All orders are shipped via Australia Post using the Parcel Post or Express Post service.  

There is a flat rate of $10 (+$2.95 Shipping protection) for standard postage (please allow 3-5 business days for your order to be dispatched) and $15 (+$2.95 Shipping protection) for express postage (please allow 1-3 business days days for your order to be dispatched). Shipping will not be added to your order until the final stages of checkout.

New Zealand orders: All New Zealand orders will be shipped via AusPost.

Rest of the world: All international orders (excluding New Zealand) will be shipped via DHL express with a flat rate shipping fee of $30 AU. (Please allow 3-5 business days for your order to be dispatched).

Please note international customers are responsible for their own duties and taxes.

Ziggy and the Sun cannot accept responsibility for items that are lost or damaged when being sent out or returned to us. Ziggy and the Sun are happy to assist with any questions, but please direct all enquiries to Australia Post. If this situation arises, the customer can only be reimbursed if Ziggy and the Sun are approved a credit by Australia Post for the lost/damaged item. We highly recommend customers keep a copy of their tracking number when returning items to Ziggy and the Sun. If we do not receive a return/receive a return damaged, we are not required to compensate the customer.

Our Australia Post Service offers delivery with safe drop or will be sent to the post office at the driver’s discretion. This means that if you are not home at the time of the delivery, your order will be left in a safe place, so it is ready and waiting for you. Australia Post will also take a photo of where your order was left. If you have specific instructions on where you need your post delivered, please contact Australia Post with your tracking number and give them this information. Any instruction left in the notes section on a Ziggy and the Sun order cannot be passed onto Australia Post as we are a separate service.