Contact and Customer Care Hours

General hours: Monday-Friday, 9am - 5pm AEDT, excluding public holidays.

Product information, styling, size advice or general enquiries:

Urgent order enquiries: with the subject line ‘URGENT’

Marketing/PR/buisness enquiries:

Wholesale enquiries:

Do you offer click and collect?

Yes, we offer click and collect Monday - Friday at our Altona North Warehouse. Simply select local pick-up as your delivery method at the checkout.

Do you cover customs, duties and taxes?

Ziggy and the Sun is not responsible for any import duties, taxes, custom fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the finds are received exclusively by your local government.

What currency will I be charged in?

Will need to update after currency convertor works

Do you offer Buy Now, Pay Later options?

Yes, we have Afterpay, Klarna, Zip AU and PayPal ‘Pay in 4’ options available. Select your preferred method at the checkout.

What if my payment is declined?

If your payment is declined, it’s a decision made by your cardholder. It could be due to an incorrect card number, expiry date or account balance. Please get in touch with your bank to find out what happened. Alternatively, you can try using a different payment method.


My desired item/size is out of stock, when will it be restocked?

We cannot ever guarantee restocks, However, we encourage you to register your interest via the product page, by selecting to be notified when your desired item is back in stock. You can also stay updated via our socials, or by signing up to our Sun Club.

Can I try my item on before purchasing?

No, our warehouse is not currently set up to cater for try ons. When selecting ‘local pick-up’, please note that you will not be able to try on your item at our warehouse.

How do I know my size?

Will need to update this when we know what we’re doing with our size guide.

How do I use a gift voucher?

When you receive your gift voucher, it should come with a unique code. Simply enter this code at the checkout, in the section labelled ‘discount code or gift card’. The balance of the gift card will automatically be deducted from your order. If you have have a remaining balance left on your gift card, you can use this on a separate purchase.

What is PRE-ORDER?

When you notice that an item is marked PRE-ORDER, it means that the stock hasn’t arrived to us yet, but that we are offering it for pre sale, to allow you to secure the stock. We do this on high demand items. When an item is marked PRE ORDER, please read the product description for the estimated dispatch dates.

Shipping & Delivery

Where do you ship to?

We ship worldwide. For more information, please visit our shipping information page.

Will my order be dispatched separately if one of my items is on PRE-ORDER?

No, if you purchase an item on PRE ORDER, your entire order will be held until the PRE-ORDER item arrives. If you would like your other items shipped immediately, please make two separate orders.

I made an error in my order, can I cancel?

If you need to cancel or amend your order, please contact our customer service team at with the subject line ‘URGENT’ ASAP. If your order has already been dispatched, your order can not be cancelled or amended.

What is your return and exchange policy?

We offer credit notes for full priced items. You can view our full return policy here.

What do I do if I receive a faulty or incorrect item?

If you have received an incorrect item, or item that you believe to be faulty, please reach out to our customer service team at Please describe the fault and attach pictures to the email.

How long will it take for orders to be dispatched?

After placing your order, you will receive a confirmation email, followed by a dispatch email detailing your tracking information. Orders will be dispatched within 24 hours (business days). Please expect dispatch delays during sale periods and collection launches. Express services come into effect after order is dispatched. We suggest that customers download the Australia Post tracking app to receive tracking updates.

How do I know if my order has been received?

You should receive an automatic confirmation email once your order has been received. You will receive an additional follow-up email containing your tracking information once your order has been processed. If you have not received these emails, please check your spam folder or reach out to our customer service team at

How do I track my order?

You will receive tracking details direct to your inbox once your order has been dispatched. We suggest that customers download the Australia Post tracking app to receive tracking updates.

How long does shipping take?

Please refer to AusPost shipping estimates. Please allow for shipping delays during holiday and sale periods.

Will I need to be home for my delivery?

Yes, we request a signature on delivery for all parcels, so if you are not home for delivery, your package will be taken to your local post office. You can request for your parcel to be left in a safe place directly through you AusPost tracking, however Ziggy and the Sun will not be responsible for any stolen or lost parcels.


Can I return an item purchased from the sale tab?

Please note that all items purchased from our sale tab are final sale and cannot be returned or exchanged.

Am I eligible for a return if I use a discount code at the checkout?

Yes, if your item was fully priced prior to using the discount code, you are eligible for a return.

Can I return a single item purchased with the BUNDLE15 deal?

Yes, we offer credit notes for individual items purchased within a bundle, for the amount that you paid for that individual item.