Shipping & Returns
The following outlines our returns and refund policy. By processing payment with Ziggy and the Sun, you are accepting the following terms and conditions.
Please note that refunds will strictly only be provided for items assessed and deemed faulty. A store credit will be issued in all other circumstances.
Our returns policy abides by, and is in line with the Australia Consumer Law (ACL).
Please note – product colours, appearance and the feel of your item can differ on your computer/laptop/tablet or handheld mobile device screens to how they appear in reality. Please choose carefully as there are no refunds in this instance. You confirming you have read these Terms is confirmation of your agreement that your goods are purchased on this understanding.
If you change your mind or you have selected the incorrect size, we offer store credits provided that the item(s) are returned to us within 14 days of purchase and it is in original condition (unworn, unmarked, with original tags still attached). Please include your invoice/returns form that is included in your order.
Store credits are valid for 6 months from the date we received your return. You can use this store credit to purchase the correct size or for any other item(s). If an item is returned to us without any email correspondence via email or returns form, the item will be returned to the buyer.
Any items that are marked as SALE or purchased during a FLASH SALE are final and cannot be exchanged or returned for a store credit.
If you have received an incorrect item or an item that has a manufacturing fault, please contact us at firstname.lastname@example.org so we can resolve this immediately for you!
**No returns will be attended to via Instagram or Facebook**
We ask that you take care when purchasing online and ensure you have read the description thoroughly and checked the size guide of the garment before purchasing to ensure you are satisfied with the style & fit.
*Please note that due to being a very busy, small team we only process returns once - twice weekly. While your return tracking number may appear as 'delivered', please be patient with us as it is most likely waiting at our P.O. Box for collection and we will have it processed within the next couple of business days.*
- The item must be in original, unworn, unmarked condition with all tags attached.
- Returned within 14 days of purchase
- Must be a full price item. If you are not sure if the item you have purchased is final sale or full price, please ask us.
- Cost of postage for the return of the garment must be covered by the customer UNLESS the garment is faulty.
If the item you purchase has a major manufacturing fault & deemed unwearable, you are entitled to the following:
- A replacement of the item OR credit note which you can use towards something else.
- OR a full refund of the item if we cannot repair or replace it for for you (excluding postage).
All orders are shipped via Australia Post using the Parcel Post or Express Post service.
There is a flat rate of $10 for standard postage (please allow 3-5 business days for your order to be dispatched) and $15 for express postage (please allow 1-3 business days days for your order to be dispatched). Shipping will not be added to your order until the final stages of checkout.
*Please note that Australia Post is currently experiencing some delays due to Covid-19. Due to the increased demand at the moment, your tracking number may show as 'pending' for the majority of the duration prior to you receiving your parcel. This is because Australia Post are not scanning parcels at every checkpoint as it consumes a lot of their time and further slows down the process of getting your order to you. If you are concerned about your order or would like further shipping updates, you can launch an enquiry via the Australia Post website or app.*
All international orders will be shipped via Australia Post with a flat rate shipping fee of $25 AU to New Zealand and $60 AU to the rest of the world. (Please allow 3-5 business days for your order to be dispatched). Please note international customers are responsible for their own duties and taxes.