Online Returns

For all returns please email hello@ziggyandthesun.com with your order number and return request

The following outlines our returns and refund policy. By processing payment with Ziggy and the Sun, you are accepting the following terms and conditions. Please note that refunds will strictly only be provided for items assessed and deemed faulty. A store credit will be issued in all other circumstances. Our returns policy abides by, and is in line with the Australia Consumer Law (ACL). 

  • If you change your mind or you have selected the incorrect size, we offer store credits provided that the item(s) are returned to us within 14 days of you receiving your order and it is in original condition (unworn, unmarked, with original tags still attached). Please include your invoice/returns form that is included in your order.

  • Store credits are valid for 3 years from the date we received your return. You can use this store credit to purchase the correct size or for any other item(s). If an item is returned to us without any email correspondence via email or returns form, the item will be returned to the buyer.

  • For hygiene reasons, earrings cannot be exchanged or returned for a store credit.

  • If you have received an incorrect item or an item that has a manufacturing fault, please contact us at hello@ziggyandthesun.com so we can resolve this immediately for you! We must be notified about manufacturing faults within a a week of you receiving your items.

No returns will be attended to via Instagram or Facebook.

We ask that you take care when purchasing online and ensure you have read the description thoroughly and checked the size guide of the garment before purchasing to ensure you are satisfied with the style & fit. 

Purchasing online: Product colours, appearance and the feel of your item can differ on your computer/laptop/tablet or handheld mobile device screens to how they appear in reality. Please choose carefully as there are no refunds in this instance. You confirming you have read these Terms is confirmation of your agreement that your goods are purchased on this understanding.

RETURNS REQUIREMENTS

  • No returns will be actioned without an email to hello@ziggyandthesun.com with your order number and return request

  • The item must be in original, unworn, unmarked condition with all tags attached.

  • Items marked down or purchased during a sale are final and can not be returned/size exchanged

  • Returned within 14 days of purchase

  • Cost of postage for the return of the garment must be covered by the customer UNLESS the garment is faulty.

 

MANUFACTURING FAULTS

If the item you purchase has a major manufacturing fault & deemed unwearable, you are entitled to the following: 

  • A replacement of the item OR credit note which you can use towards something else. 

  • OR a full refund of the item if we cannot repair or replace it for for you (excluding postage).

You must contact us at hello@ziggyandthesun.com as soon as you notice the fault & provide photo evidence before we can proceed with the return. In the event that you receive an item from us which you believe is faulty, please email us as soon as possible, please note items that have been damaged as a result of wear and tear are not considered to be faulty. 

 

STORE CREDIT

Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.
Your store credit is valid for 3 years from the date of issue and can only be used in one transaction. A store credit does not cover shipping costs and cannot be used to purchase gift cards.

 

DISCOUNT CODES

Only one discount/credit code can be used per order.
If you forget to use the code in your order we are unable to refund/credit the difference to amend this. If you have an existing code during a sale period, unfortunately only one can be used.

 

PRE-ORDERS

Will be dispatched once they arrive at Ziggy and the Sun. The pre-order time frame is specified in the product description when purchased - please keep in mind this is subject to change.
All items ordered together will be held and shipped together once the pre-ordered item arrives. If you require items that are not on pre-order to be shipped earlier please place separate orders.
Please take care when processing your order as all pre-orders are final – no additional items can be added to the order and order can not be cancelled. If your order is a PRE-ORDER or a CUSTOM ORDER we are not able to accept back as an exchange, credit note or refund.
 

Shipping Policy

SHIPPING DURING SALE PERIODS

Please note that shipping times during sale periods may take longer to be dispatched. Please allow for this when purchasing.

 

DOMESTIC SHIPPING  

All orders are shipped via Australia Post using the Parcel Post or Express Post service.  

There is a flat rate of $10 for standard postage (please allow 3-5 business days for your order to be dispatched) and $15 for express postage (please allow 1-3 business days days for your order to be dispatched). Shipping will not be added to your order until the final stages of checkout.

*Please note that Australia Post is currently experiencing some delays due to Covid-19. Due to the increased demand at the moment, your tracking number may show as 'pending' for the majority of the duration prior to you receiving your parcel. This is because Australia Post are not scanning parcels at every checkpoint as it consumes a lot of their time and further slows down the process of getting your order to you. If you are concerned about your order or would like further shipping updates, you can launch an enquiry via the Australia Post website or app.*

 

INTERNATIONAL SHIPPING

All international orders will be shipped via Australia Post with a flat rate shipping fee of $25 AU to New Zealand and $60 AU to the rest of the world. (Please allow 3-5 business days for your order to be dispatched). Please note international customers are responsible for their own duties and taxes.

 

AUSTRALIA POST 

Ziggy and the Sun cannot accept responsibility for items that are lost or damaged when being sent out or returned to us. Ziggy and the Sun are happy to assist with any questions, but please direct all enquiries to Australia Post. If this situation arises, the customer can only be reimbursed if Ziggy and the Sun are approved a credit by Australia Post for the lost/damaged item. We highly recommend customers keep a copy of their tracking number when returning items to Ziggy and the Sun. If we do not receive a return/receive a return damaged, we are not required to compensate the customer.

Our Australia Post Service offers delivery with safe drop or will be sent to the post office at the driver’s discretion. This means that if you are not home at the time of the delivery, your order will be left in a safe place, so it is ready and waiting for you. Australia Post will also take a photo of where your order was left. If you have specific instructions on where you need your post delivered, please contact Australia Post with your tracking number and give them this information. Any instruction left in the notes section on a Ziggy and the Sun order cannot be passed onto Australia Post as we are a separate service.